Workplace Mediation: How Does it Work and Reasons to Offer It

Workplace conflicts can make even the most stable of workplaces feel tense. If a dispute is unresolved, that tension can build and lead to significant issues, such as absenteeism, turnover, or sabotage. A workplace culture in which employees feel supported and valued can reduce stress and conflict. Offering mediation as one way to foster a supportive culture is, therefore, wise.

What is Workplace Mediation?

Workplace mediation is a process that can help employees resolve conflicts with each other. Mediation is a confidential and voluntary process in which a trained mediator allows employees to communicate with each other to identify the issues causing the conflict and to find ways to resolve the dispute.

Workplace mediation can be used to address a variety of issues, including:

-Interpersonal conflicts

-Communication problems

-Team conflict

-Stress management

-Performance issues

How Does Workplace Mediation Work?

In the first step, the mediator meets with each side individually. At this first meeting, the mediator will explain the mediation process, the parties will reaffirm their willingness to participate voluntarily, and the goals of each party will be discussed. The mediator will utilize this meeting to learn more about the parties involved, their needs and interests, and the history of the issue.

Step two entails a mediation facilitator-led meeting between the disputing parties. The mediator will oversee the meeting, help the parties communicate with one another, aid them in identifying their difficulties and requirements, and help them come to an agreement that is acceptable to both sides. The mediator facilitates an environment where each side can feel comfortable expressing their concerns and gaining understanding. The parties should work together to identify the issues and potential solutions in order to move forward. Both parties will have an opportunity to establish ground rules for the mediation session at the beginning of the joint session.

If the parties are able to work out their differences through mediation, they will create a document called the "Mediated Agreement" that specifies the terms of their settlement in great detail. The mediator does not have any input over the substance of the agreement, which is developed and agreed upon solely by the parties involved. Unless both parties specifically agree otherwise, this document will remain confidential after it has been signed.

Benefits of Workplace Mediation

Organizations that offer workplace mediation report increased communication, collaboration, and trust among employees. In addition, mediation can help reduce stress, improve productivity, and prevent or resolve conflicts.

Workplace mediation can help employees to:

- avoid going through the formal grievance or disciplinary procedure;

- save time and money by resolving conflicts early;

- improve communication and relationships between employees;

- increase trust and cooperation among employees;

- reduce stress levels for employees involved in the conflict.

Conclusion

Workplace mediation in the UK can be a great way to resolve conflicts and improve communication in the workplace. It can also help employees feel more valued and appreciated, which can lead to increased productivity. If you're considering offering workplace mediation at your company, we hope this article has given you some food for thought. Thanks for reading!